| Frequently Asked Question |
| How long will it take to ship my order? |
Most API manufactured items ship 3 to 5 days after the order is
received. Occasionally, high demand may result in longer lead times.
Certain modifications or options may have a longer lead time.
If you need a specific lead time, or are interested in larger
quantities, call us at 800-942-0315.
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| Where are Api products manufactured? |
Absolute Process Instruments is located northwest of Chicago, Illinois
USA. All signal conditioning and OEM products are designed and
manufactured by us in our Libertyville, Illinois factory. "Made in USA" is
indicated on the each Api product. |
| What are the advantages of Api plug-in modules? |
Api signal conditioning products are designed to be used in industrial
environments. The plug-In style makes installing, setting up or changing a
module a simple task. Once the base is installed and wired, the module is
simply plugged in. The Minuteman series can be quickly set up in
the field. The hot-swappable design allows you change a module simply
unplug the old one and plug in a new one. Your process can be running
again within minutes.
|
| How do I select the right model or range? |
Our website and catalog are categorized by input type. Within these groups
you will find alarms and various types of transmitters. If you are unsure
of the correct model or range, please call us at 800-942-0315 and
we will be happy to assist you with your application.
With most models there are 3 things to specify:
- Type of input and range
- Type of output and range
- How you want to power the module
The options for input and output are listed in their appropriate
sections. Power options are listed on the price sheet. We have also
summarized them in an Product
Ordering Specification page.
|
| What if I need something special? |
We are receptive to your special application requirements. Many models can
also be specially ranged to suit your needs. If you need something we
don't list, please call us at 800-942-0315 and we will be happy to
discuss your application with you. We are experienced in a wide range of
industrial applications and can help you solve your industrial signal
interface challenges!
|
| What if I need service? |
Most Api products carry a lifetime warranty for manufacturing quality. You may call our sales department at 800-942-0315 for an RMA number in order to return a product for
our evaluation. If we determine it to be a manufacturing problem, we will
repair the module at no charge, excluding shipping costs incurred to send
it to us. If the problem was caused by improper application, voltage
surges, lightning strikes, physical or electronic damage, etc. we will let
you know the repair costs and if it is feasible to repair. You may also
contact us or by email or call us at 800-942-0315 and he will be happy to answer your product service
questions.
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| What if I have a critical application? |
Api products are designed to be trouble-free in industrial environments
and should give many years of reliable service. However, voltage surges,
wiring shorts, lightning strikes, physical damage, etc. can occur
unexpectedly and shut down your process. We are able to respond quickly
and generally can have a replacement product sent out the same day, but it
is very expensive to do so. If you have a critical process that must
operate 24/7, we recommend obtaining a spare module or modules. Most
modules are "hot-swappable" for quick replacement and you can have your
process running again within minutes.
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